Policies

Check in and Check out

Times

Check in time is anytime after 4 p.m. Check out is 11 a.m.

Early Check in

Rooms are not guaranteed available until after our check in time of 4 p.m.

Guests are welcome to come to the front desk prior to the check in time of 4 p.m. and pre-check in. This means that all the necessary paperwork will be done and bags can be stored at our bell desk. A front desk agent will call the guest (on a phone number provided by the guest) when the room is available to be checked into.

Early Check out or Late Check out

Guests wishing to check out early must notify the front desk upon arrival to the hotel. Guests whom do not notify the front desk upon arrival will be assessed a $75 early check out fee upon their departure.

Guests wishing to be granted a late check out must call the front desk on the day of their departure to see if a late check out is available. Guests who are not granted a late check out and stay past 11 a.m. will be charged $10 for every half hour past 11 a.m. that they occupy the room.

Changes and Cancellations

All changes or cancellations must be made 72 hours prior to 4 p.m. on your arrival date. Any changes or cancellations made after this time will be subject to a one night’s room and tax penalty fee.

Rooms booked on www.anabellahotel.com can be cancelled via the website or by phone. “Special” rated rooms are NON CANCELLABLE/NON CHANGEABLE rooms and are charged IN FULL at the time of booking. These rooms will not be refunded.

Rooms booked through third party vendors such as Internet companies, wholesale vendors or travel agencies must be cancelled or changed through that agency.

Voicemail messages and or email messages left or sent to change or cancel a reservation will not be accepted for security purposes. Cancellations or changes must be made directly with a representative.

Credit and Debit Cards

The Anabella Hotel guarantees a reservation by authorizing one night’s room and tax to a credit card. This places a hold in the amount of one night’s room and tax to the credit card.

Should you choose to use your Debit card (a card linked to your checking account) the Anabella Hotel will charge your account in the amount of one night’s room and tax. Debit cards ARE NOT credit cards, they are cash cards, and because of this an authorization would hold as a charge in your checking account.

Reservations held with Debit cards and cancelled before the 72 hour policy will be refunded their one night deposit.

Pet Policy

The Anabella Hotel charges $100 plus tax deep cleaning fee to have a pet stay in your room.

Pets are allowed in our "Pet Friendly" rooms which are limited to our standard king, standard queen and Casita suites. Please call 800.863.4888 for further assistance.

Pets must be leashed, caged or firmly held with they are in all common areas of the hotel. Pets are not allowed in the restaurant, lounge, pool and meeting rooms. (Except Service Animals for ADA assistance) Pets may not be left unattended at anytime even in a guest room. If a pet is left unattended, even in a guest room and is causing a disturbance or safety issue the hotel may remove the pet to eliminate the issue.

One pet per room

Guests with Service Animals will not be charged a deep cleaning fee and may stay in all room types including our Concierge Rooms (ADA only).

Disneyland_® Resort Tickets

Disneyland_® Resort Park Hopper_® tickets are sold at the front desk. Upon your arrival you may purchase 2 Day, 3 Day, or 4 Day tickets, based upon availability.

Fees

Early Check out- $75 plus tax

Late Check out- $10 for every half hour after 11 a.m. (unless otherwise specified by the front desk)

Wireless Internet (provided by Netrisen)- $9.95 for 24 hours or your choice of alternate plans

Buisness Center (offering DSL Internet connection and outgoing fax)- $7 for 24 hour use

Parking - $10 plus tax per day

Rollaway- $20 plus tax per day

Crib- $10 plus tax per day

Shuttle Service

Disneyland_® Resort

The Anaheim Resort Transit (ART) offers shuttle service to the Disneyland_® Resort . The Anabella is on route F.The stop is right next door to the Anabella Hotel main entrance on the left hand side in front of Tiffy’s Family Restaurant. The shuttle cost is $3 per day for adults and children 9 and under ride free. You may ride all day as many times as you need with this one-day ticket to and from the Disneyland_® Resort . Shuttle schedules may be obtained at the Anabella Hotel front desk. ART shuttle tickets may be purchased in the lobby of the Anabella Hotel at the kiosk located to the right of the restrooms.

Airport

Unfortunatly the Anabella Hotel does not offer a complimentary shuttle service to and from southern California airports. If you like you may call one of the following shuttle companies to book your own shuttle

Super Shuttle- 1-800-200-6655
Prime Time Shuttle- 1-800-Red Vans
Airport Bus- 1-800-828-6699
American V.P (for private towncars and vans)- 1-800-877-0788

Discounts

Currently the Anabella Hotel offers the following discounts

AAA members

Discount only applies to the room that the AAA cardholder is staying in. AAA cardholder must present valid AAA card upon check in for rate to be valid.

AARP Members/Senior Citizens

Discount applies for those guests who are members of AARP or over the age of 50 years. Discount only applies to the room that AARP cardholder or Senior Citizen will be staying in. Must present AARP card upon check in or drivers license showing age over 50 years for rate to be valid.

Government Employee

Discount rate only applies to room that government employee is staying in. Government D. must be presented at check in for rate to be valid. Rate is not available if hotel is over 80% occupancy or if there is a group or convention in town at time of travel.

Airline Employee

Discount rate only applies to room that airline employee is staying in. Airline employee D. must be presented at check in for rate to be valid. Rate is not available if hotel is over 80% occupancy or if there is a group or convention in town at time of travel.

Industry Employee

Discount rate only applies to room that hotel industry employee is staying in. Hotel industry employee must fax letter on company letterhead signed by their direct manager or supervisor to 714.905.1054 for rate to be valid. Fax must be received prior to arrival and must state which hotel and department hotel employee works for and must be on company letterhead. Rate is not available if hotel is over 80% occupancy or if there is a group or convention in town at time of travel.

Travel Agents

Discount rate only applies to room that the travel agent is staying in.

Reservation must be booked no earlier then 30 days prior to arrival and the hotel must be under 80% occupancy with no groups or conventions in town during time of travel.

Travel Agent must send a request “attn: reservations manager” prior to booking on company letterhead requesting dates of travel and a contact name for booking.